This shipping and delivery policy (“Shipping and Delivery Policy”) governs the shipment and delivery of any items you purchase through a 22 Institute website. This Shipping and Delivery Policy is subject to the Terms of Use for the 22 Institute website on which you made your purchase.

Items are shipped via GLS or UPS delivery and arrive in 3-5 business days in Slovenia. Other countries may need more time.

Applicable shipping charges for your order will be provided prior to you completing your purchase.

Free Shipping promotions shall be subject to promotional details and we reserve the right to restrict the territories. Only 1 promo code may be used per purchase at checkout.

Estimated shipment times, if available, are provided solely for your convenience and neither 22 Institute nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.

In no event will 22 Institute or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.

If you are ordering from a country that is not in European Union customs and taxes will apply.

22 Institute will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Army Post Office (APO) or Fleet Post Office (FPO).

This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. 22 Institute recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.


You can return any unused items within 15 days of receipt by post, using the returns label on the back of your despatch note.

Postage must be paid by the sender, and will not be refunded by 22 Institute (this does not affect your statutory rights).

All returns should be sent to:

22 Institute d.o.o.,

Mirje 33,

1000 Ljubljana


Returns must be sent with in the 15 days in a new and unused condition; otherwise we may retain the item(s), not refund them or refund at the current/last selling price.

Cosmetics, grooming products, certain jewellery and items with a security seal can only be returned if found to be faulty.

International orders placed online cannot be returned to a 22 Institute Retail Store.

As soon as the returns are received at the 22 Institute, they will be credited and automatically refunded to the Credit Card or other way used for the order; this should be with in 28 days.